How Self-Checkout Systems Boost Concessions and Fan Satisfaction in Sports Stadiums
At the heart of the sports industry lies not just the thrill of the game, but the holistic fan experience, encompassing everything from seating comfort to concession stand efficiency. A longstanding challenge within this realm has been the cumbersome wait times at concession stands, a significant deterrent that not only impacts immediate revenue but also affects overall fan satisfaction and loyalty. Notably, a study by innerspace highlighted a striking statistic: less than 20% of fans will make a second purchase during a game, underlining a vast area of untapped revenue potential largely stifled by the inconvenience of long lines.